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SettlePou is a highly
respected law firm located in Dallas, TX.
Anyware was contracted to provide a Mobile
Solution Assessment through a special
program being offered by a national wireless
carrier.
During initial meetings, the
stakeholder’s were interested in ‘going mobile’ but wanted
to ensure a positive rate of return on their investment.
They requested help in identifying those mobile processes
that would bring the most business value. Based on these
discussions, Anyware performed the MSA with the following
goals in mind:
-
Create a high-level strategic plan for mobile solution
utilization at SettlePou
-
Improve customer service and responsiveness to customer
communications
-
Provide a convenience factor to users that will enable
them to work more productively and efficiently
-
Change “down-time” to productive time (i.e. waiting on
court, client, etc.)
The MSA evaluated at a high level the
current business requirements, IT architecture, social and
environmental factors, and enabling mobile and communication
technologies that might be used to satisfy the goals
described above. The primary objective of this effort was to
quickly understand and establish a clear picture of the
current state and known future requirements of SettlePou
operations and recommend an approach to enabling SettlePou
mobile requirements.
Anyware assembled these requirements by
interviewing key SettlePou Stakeholders in the Executive,
Accounting, Information Technology, and Attorney
organizations. SettlePou’s mobile requirements have been
identified to be:
- Extend email,
calendar, and contacts to mobile devices
- Extend office
voicemail to mobile devices (unified messaging) where it
can be retrieved
- Extend internet
connectivity to mobile devices
- Extend access to
network files to mobile devices
- Extend Document
Management Software to mobile devices
- Provide voice
recording capability on mobile devices
- Provide photography
capability on mobile devices
- Mobile device must
be sleek and functional
- Devices should
not be overly bulky and space consuming
- Devices must be
very easy to use and maintain
- Mobile device
should provide voice and data functionality
- Extend ability to
enter time and billing records using to mobile devices
- Any systems
implemented must be highly secure and should have
precautions taken to lock devices and prevent theft or
viewing of information
The
recommendations that followed the MSA were based upon the
information gathered during these interviews and Anyware’s
expertise in Mobile Technology and Information Technology in
general.
Point 1: Extend email, calendar,
contacts, and office voicemail to mobile devices
- Anyware recommended that SettlePou
utilize GoodLink.
Anyware
has designated this as a HIGH priority requirement.
Point 2: Equip Users with a Mobile
Device
- Anyware recommended that SettlePou
utilize a Treo 650 device utilizing Sprint’s PCS
wireless network.
- Anyware recommended that SettlePou
utilize mVoice for voice recording on the Treo 650
Anyware
has designated this as a HIGH priority requirement.
Point 3: Device and Software
Security
- Anyware recommended that SettlePou
utilize CREDANT’s Mobile Guardian software.
Anyware
has designated this as a HIGH priority requirement.
Point 4: Extend Enterprise
Applications to a Mobile Device
- Anyware does not
recommended that
SettlePou deploy a time and billing application at this
time.
- Anyware does
recommended that
SettlePou utilize the Hummingbird Enterprise Content
Management solution as Hummingbird provides a mobile
application that extends Hummingbird functionality to a
mobile device. We do add that this recommendation is
solely based on Hummingbird’s mobile application and not
on any of SettlePou’s internal Content Management
requirements.
- Anyware does not
recommended that
SettlePou utilize a packaged network file access
solution as they are not secure enough to provide a
complete enterprise class solution.
Anyware
has designated this as a MEDIUM priority requirement.
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